Here is a sample editorial complaints policy page for a CBD blog, cbd-oils-reviews.co.uk:
Editorial Complaints Policy
At cbd-oils-reviews.co.uk, we are committed to maintaining high standards of accuracy, impartiality, and fairness in our reporting and editorial content. We take all complaints seriously and strive to resolve them as quickly and fairly as possible. If you have a complaint about our editorial content, please read this policy and follow the instructions below.
What complaints do we consider?
We consider complaints about factual inaccuracies, breaches of the Editors’ Code of Practice, or other editorial standards. We also consider complaints about the tone or style of our editorial content, as long as they are based on specific examples and can be objectively assessed.
What complaints do we not consider?
We do not consider complaints about advertising, third-party content, or user-generated content, including comments and forum posts. We also do not consider complaints that are frivolous, vexatious, or made in bad faith.
How to make a complaint
To make a complaint, please send an email to [email protected]. Your email should include the following information:
Your name and contact information (email and phone number)
The article or editorial content you are complaining about (title, author, and date of publication)
The specific points you are complaining about, including any factual inaccuracies or breaches of editorial standards
Any evidence you have to support your complaint, such as links to external sources or documents
What happens next?
Once we receive your complaint, we will acknowledge it within three working days. We will then investigate your complaint and respond to you within 28 days with our findings and any proposed actions. If we need more time to investigate your complaint, we will let you know.
If you are not satisfied with our response to your complaint, you can escalate it to the Independent Press Standards Organisation (IPSO). IPSO is the independent regulator for the UK’s newspapers and magazines, including online publications like cbd-oils-reviews.co.uk. You can find out more about IPSO and how to make a complaint on their website: www.ipso.co.uk.
If you have any questions or concerns about our editorial complaints policy, please contact us at [email protected]. We welcome feedback on our policies and procedures and will strive to improve them where possible.